Case. DMS for the automobile depot

GENERAL INFORMATION

TYPE Container depot. Acceptance / Delivery: AUTO
Storage volume 1200-2400 TEU
Types of containers Empty, loaded, refrigerators, tank-containers
Services Storage of empty and loaded containers, unloading, temporary storage (repair)
Departments Acceptance and Delivery, repair crew, accounting, storage/warehousing
Region Eastern Siberia

 

IMPLEMENTED SOLUTIONS:

 

 

BEFORE / AFTER

Software

Outdated software (desktop)

SaaS – ContCloud cloud platform

Type of communication with clients

Email, phone

ContCloud platform with a built-in module for correspondence and customer interactions

Change of container ownership

Functionality not supported by the software

Solution based on the ContCloud platform. Change of ownership is possible on request via the system interface.

Repair and confirmation

Communication via email. The repair lists are prepared, scanned and sent to the client manually for further approval.

The visual editor of defective statements that supports photos and notes. The solution provides other functionality: budget forwarding and approval via the system interface, as well as repair cancellation in the client’s Personal Cabinet.

Accounting department

Manual calculation of the storage time and costs

Automated storage time calculation that accounts for the free storage days based on each stock’s individual tariff scale.

Acceptance-Delivery

Requests for Acceptance and Delivery are processed via regular mail and email. As a result, a portion of requests get lost, which results in unexpected delays and interruptions.

Clients can now request an estimate in the Personal Cabinet (which contains information about the client's stocks). The requests are processed inside the system interface. As a result, the system eliminates the possibility of downtime due to the terminal's fault.

Reporting

Excel spreadsheets are created manually. The reports are sent daily via email.

Container data exchange for larger operators (like Maersk, CMA, COSCO) via EDI and API. At the same time, the system supports automatic report generation of container's availability for other operators via email.

Customer interaction

The client can’t see the number of containers on the terminal. He also doesn’t have information about containers’ conditions and can't view photos of the defects. Communication is done by email. As a result, the terminal and a client tend to lose a line of through during conversations.

The client has a personal account, which displays real-time information about containers, degree of defects and their complexity with photo evidence. The client can now see his previous requests for Acceptance and Delivery. The system allows the user to create a request in the Personal Cabinet and view his previous applications.

Storage area

Lack of a map or identifiable storage locations

Users can access a 2D map to see exact locations of zones, sectors and stack divisions. Reach stacker drivers can see the assigned movement tasks and the exact coordinates of the next container they need to lift.

 

RESULTS:

 

We upgraded the terminal system in accordance with the client’s requests. The Acceptance and Delivery request processing was simplified significantly. We have excluded the human factor that led to unexpected penalties and revenue losses. The terminal system now has a personal account for the client’s convenience. The efficiency of the Acceptance and Delivery department has increased by 60%. Clients now need significantly less time to create request or send new messages to terminal operators. The implementation of innovative information exchange tools via API and EDI led to a rise in the client’s loyalty and satisfaction rates (including global scale operators like CMA and Maersk).

 

News

07.06.2020 TOS version

Accounting for Talman operations. Address storage at the terminal.

07.06.2020 Multi-language

Chinese version added

OUR PARTNERS


Our system works with all major operators automatically using the EDI system. It is also tuned to send reports to any local stock in USA, Germany, Russia, China and etc.

  • ANL
  • Arkas Line
  • APL
  • CCNI
  • China Shipping
  • CMA CGM
  • CONCOR
  • COSCO
  • CSAV
  • Delmas
  • Ecu-Line
  • Emirates Shipping Line
  • Evergreen
  • Gold Star Line
  • Grimaldi
  • Hamburg Sud
  • Hanjin
  • Hapag Lloyd
  • Hyundai
  • K-Line
  • Kuehne & Nagel
  • Maersk
  • MCC
  • MOL
  • MSC
  • NYK
  • OOCL
  • PIL
  • Safmarine
  • RCL
  • SCI
  • Seago Line
  • STX Pan Ocean
  • T. S. Lines
  • Wan Hai
  • Yang Ming
  • ZIM
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