Case. CRM for a logistics company

GENERAL INFORMATION:

TYPE

Industrial company. Accounting of an in-house container fleet at various terminals

Storage volume

600 TEU

Types of containers

Empty, loaded, refrigerators

Services

Storage of empty and loaded containers, unloading, temporary storage (repair)

Departments

Acceptance and Delivery, repair crew, accounting, storage/warehousing

Region

Eastern Siberia

 

IMPLEMENTED SOLUTIONS:

 

BEFORE / AFTER

Software

Excel spreadsheets and paper-based accounting

SaaS – ContCloud cloud platform. Available from anywhere in the world.

Type of communication with clients

Email, phone

ContCloud platform with a built-in module for correspondence and communication with customers.

Repair and confirmation

Paper-based correspondence and email

We implemented a unified interface that accounts for damages caused during transportation or by container handling equipment (CHE). Our company developed a repair monitoring and finalization system with photo records.

Accounting department

Manual calculation of the storage time and costs

Automated storage time calculation accounts for the free storage days based on each stock's individual tariff scale.

Reporting

Manual creation of Excel spreadsheets. The reports are sent daily via email.

Personal cabinets with separate access permissions for reports, different technical components for various departments, as well as financial monitoring feature for the company’s executives.

Container accounts

Paper-based accounting and Excel documents

The client can track all changes made to his Personal Cabinet and see changes applied to containers in other departments. Besides, accounting for rendered services is done for each separate container. The system can filter reports by date, days of storage, as well as container's type & size.

 

 

RESULTS:

 

Our company has integrated the system following the client's requests. We managed to simplify the accounting system for containers located at different terminals. The system can calculate the date of arrival, delivery, and other services provided as a part of the container storage. The storage costs are now calculated based on rates at different terminals and sites. Our company has set up Personal Cabinets that allow executives, managers, and personnel to generate specialized reports.

News

07.06.2020 TOS version

Accounting for Talman operations. Address storage at the terminal.

07.06.2020 Multi-language

Chinese version added

OUR PARTNERS


Our system works with all major operators automatically using the EDI system. It is also tuned to send reports to any local stock in USA, Germany, Russia, China and etc.

  • ANL
  • Arkas Line
  • APL
  • CCNI
  • China Shipping
  • CMA CGM
  • CONCOR
  • COSCO
  • CSAV
  • Delmas
  • Ecu-Line
  • Emirates Shipping Line
  • Evergreen
  • Gold Star Line
  • Grimaldi
  • Hamburg Sud
  • Hanjin
  • Hapag Lloyd
  • Hyundai
  • K-Line
  • Kuehne & Nagel
  • Maersk
  • MCC
  • MOL
  • MSC
  • NYK
  • OOCL
  • PIL
  • Safmarine
  • RCL
  • SCI
  • Seago Line
  • STX Pan Ocean
  • T. S. Lines
  • Wan Hai
  • Yang Ming
  • ZIM
MORE

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