Case. TOS for the port terminal

GENERAL INFORMATION:

TYPE

Port terminal. Acceptance/Delivery: Port, AUTO

Storage volume

~2500 TEU

Types of containers

Empty, loaded, refrigerators,

Types of cargo

Different types of cargo

Departments

Acceptance and Delivery, repair crew, accounting, storage/warehousing

Region

Far East, Russia

 

IMPLEMENTED SOLUTIONS:

 

BEFORE / AFTER

Software

Lack of software

SaaS - cloud platform

Type of communication with clients

Email, phone

ContCloud platform with a built-in module for correspondence and communication with customers.

Change of container ownership

No such functionality

Solution based on the ContCloud platform. Change of ownership is done on request inside the system interface.

Repair and confirmation

Communication via email. The repair lists are prepared, scanned and sent to the client manually for further approval.

The visual editor of defective statements with photo records and notes. The solution provides other functionality, such as budget forwarding and approval via the system interface and repair cancellation in the client's Personal Cabinet.

Accounting department

Manual calculation of the storage time and costs.

Automated storage time calculation that accounts for the free storage days based on each stock’s individual tariff scale.

Acceptance-Delivery

Databases and tables are maintained using Google services

Fast Excel spreadsheets import for containers that are waiting for arrival to the terminal (they are automatically assigned the "Awaiting" status).  The system generates tally receipts for the received cargo and containers. Turnover reports can be generated based on pre-set time periods.

General cargo and other shipments

Lack of a proper accounting system. Accounting is done through routine paperwork.

We implemented the interface for accounting various cargo types. Acceptance and Delivery happen via the service interface. The system supports different reporting tools in PDF and Excel formats.

Reporting

Reports are made in Excel spreadsheets, which took a significant part of the operators’ and managers’ day.

Container data exchange for larger operators (like Maersk, CMA, COSCO) via EDI and API. The system also automatically notifies other operators about the container's availability every week.

Customer interaction

The client can’t see the number of containers on the terminal. He also doesn’t have information about containers’ conditions and can’t see photos of defects. All communications are done via email. As a result, the terminal and a client tend to lose a line of through during conversations.

The client has a personal account, which displays real-time information about containers, degree of defects and their complexity )with photo evidence). The client can see his previous requests for Acceptance and Delivery. The system allows the user to create a request in the Personal Cabinet and view his previous applications.

Storage area

There wasn’t any map or identifiable storage addresses

Users can access a 2D map to view precise locations of zones, sectors and stack divisions.  Reach stacker drivers can see the assigned movement tasks and the exact coordinates of the next container they need to lift.

 

RESULTS:

 
We have successfully implemented the container management system at the terminal. The container accounting system was simplified significantly. There's now an automated system that calculates the storage costs. A system for generating turnover reports has been integrated. We also built the tallyman reporting system to account for container Acceptance and Delivery. The Acceptance / Delivery request processing was streamlined as well. We have managed to exclude the human factor that led to unexpected penalties and revenue losses. The terminal system now has a personal account for customers' convenience. The efficiency of the Acceptance and Delivery department has increased by 60%. Clients now need significantly less time to create request or new messages. The implementation of innovative information exchange tools via API and EDI led to a rise in the client’s loyalty and satisfaction rates (including global scale operators like CMA and Maersk).
 

News

07.06.2020 TOS version

Accounting for Talman operations. Address storage at the terminal.

07.06.2020 Multi-language

Chinese version added

OUR PARTNERS


Our system works with all major operators automatically using the EDI system. It is also tuned to send reports to any local stock in USA, Germany, Russia, China and etc.

  • ANL
  • Arkas Line
  • APL
  • CCNI
  • China Shipping
  • CMA CGM
  • CONCOR
  • COSCO
  • CSAV
  • Delmas
  • Ecu-Line
  • Emirates Shipping Line
  • Evergreen
  • Gold Star Line
  • Grimaldi
  • Hamburg Sud
  • Hanjin
  • Hapag Lloyd
  • Hyundai
  • K-Line
  • Kuehne & Nagel
  • Maersk
  • MCC
  • MOL
  • MSC
  • NYK
  • OOCL
  • PIL
  • Safmarine
  • RCL
  • SCI
  • Seago Line
  • STX Pan Ocean
  • T. S. Lines
  • Wan Hai
  • Yang Ming
  • ZIM
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